Last updated: 15 January 2020
Who we are
Permaculture Consultancy (“us”, “we”, or “our”) operates www.permacultureconsultancy.com and www.clientportal.permacultureconsultancy.com and is committed to providing you with the best possible customer service experience. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing, improving the Site, and providing you with the services of this website. By using the Site, you agree to the collection and use of information in accordance with this policy and our terms and conditions of trade which can be found here terms and conditions of trade.
What personal data we collect and why we collect it
There are many aspects of the site, which can be viewed without providing personal information, however, for access to future Permaculture Consultancy customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We collect information from you when you register on our site, subscribe to our newsletter or make a booking. When booking or registering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number. If the website includes an e-commerce store: pages / session, avg. session duration, language, country / territory, and Shopping Behaviour maybe also collected.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media and Media Release
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We may take or you may share with us photos and or video of any works that we have designed and or insulated or completed, you give us permission to publicly use these photos as we see fit in the promotion and education that this business and its associates are involved in. We do our best to ensure that any identifying features of any person and property are not present in the media but this may occur from time to time. We hold no accountability or responsibility in any negative outcomes that may occur from sharing publicly any such media materials. You agree that we may use these media’s publicly for promotional and educational purpose and agree to receive NO royalties what so ever for their use. The photos and videos that we take remain the property of Permaculture Consultancy. Any media that you have shared with us remain the property of those who own the media. If you do not wish for us to use any of these materials publicly then you will need to contact us via email and inform us in writing.
Permaculture Consultancy uses contact forms to collect your personal data for the purpose of providing you with requested information on our products and or services. This information goes through an automated spam detection analysis to help us reduce spam.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the data collect. How Google uses data when you use a partner site or app can be found at https://policies.google.com/technologies/partner-sites
We share your data with – Sharing of your personal information
Do we disclose any information to outside parties?
What do we use your information for?
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we see is in line with the products and services that we offer. If you receive any of these email newsletters and wish to opt-out or unsubscribe you can do so through the unsubscribe button located at the bottom of the email newsletter.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
We use your Personal Information to provide you with information, process your orders and for any related or ancillary purposes, including, without limitation:
(a) to process bookings;
(b) to personalise your experience;
(c) to improve our website offerings based on the information and feedback we receive from you;
(d) to improve customer service by responding to your customer service requests and support needs;
(e) to enable us to comply with any regulatory reporting and legal obligations; and
(f) to enable us to transfer the same to any successors and/or assigns of our business.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Any orders, contact/enquiry forms, including emails coming from the website and its metadata are retained indefinitely.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Google Analytics that collect, monitor and analyze the data collect. How Google uses data when you use a partner site or app can be found at https://policies.google.com/technologies/partner-sites
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Your contact information
Any that has come from any contact/enquiry forms, and including emails coming from the website are kept and stored for the purpose of conducting business with you for the goods and services that you have enquired and or engaged us about.
How we protect your data – How do we protect your information?
We will keep all Personal Information we receive from you confidential. We implement a variety of physical and electronic security measures to maintain the safety of your Personal Information.
What data breach procedures we have in place
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
What third parties we receive data from – Do we use any third party links?
We may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
What automated decision making and/or profiling we do with user data
Any orders, comments, reviews, contact/enquiry forms, and including emails coming from the website go through an automated decision making for the detection of spam though trusted application/s.